Privacy Policy

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EG Carpet & Upholstery Care and EG Detailing ("Company," "we," "our," or "us") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, website, social media pages, or communicate with us.

We may collect the following information:

• Full name
  
  
• Phone number
  
  
• Email address
  
  
• Service address
  
  
• Billing address
  
  
• Payment information
  
  
• Photos of furniture, carpets, vehicles, or service areas
  
  

• IP address
  
  
• Browser type
  
  
• Device information
  
  
• Website usage data (via cookies)
  
  

We use your information to:

• Provide cleaning and detailing services
  
  
• Schedule appointments
  
  
• Send confirmations and reminders
  
  
• Process payments
  
  
• Provide estimates and quotes
  
  
• Respond to inquiries
  
  
• Improve our services
  
  
• Send promotions or discounts (you may opt out anytime)
  
  

We do not sell or rent your personal information to third parties.

We may take before-and-after photos of cleaned areas for quality control and marketing purposes.

• We will not publish photos that clearly identify you, your address, or personal items without consent.
  
  
• If you do not want your property photographed, you must notify us in writing before service begins.
  
  

Payments may be processed via:

• Credit/debit card
  
  
• Zelle
  
  
• Cash
  
  
• Other approved platforms
  
  

We do not store full credit card details on our systems.

We may share information only with:

• Payment processors
  
  
• Booking software providers
  
  
• Insurance providers (if required)
  
  
• Government authorities when legally required
  
  

We only share what is necessary to operate our business.

We implement reasonable safeguards to protect your information, including:

• Secure devices
  
  
• Limited access to data
  
  
• Password-protected systems
  
  

However, no method of electronic transmission is 100% secure.

You may request to:

• Access your personal information
  
  
• Correct inaccurate information
  
  
• Request deletion of your information
  
  
• Opt out of marketing communications
  
  

To do so, contact us at:
📞 331-230-0550
📧 egcarpetupholsterycare@gmail.com

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Our website or social media pages may contain links to third-party platforms (Facebook, Instagram, Thumbtack, Google, etc.). We are not responsible for their privacy practices.

We may update this Privacy Policy at any time. The updated version will be posted with a revised Effective Date.